Many automakers today recognise the significance of recurring revenue generated from after-sales service and parts replacements, which is equally crucial as sales of new vehicles. However, the various processes from sales cycle to after-sales are not seamlessly connected.
An OES is enhanced over MES as it synchronises production and logistics with ERP and plant automation systems, thereby providing a completely integrated system with real time visibility at all plants irrespective of their location.
Consumers' demand for more interactive services has increased the percentage of software used in cars. This presents a challenges as well as an opportunity to automakers and their Tier 1 suppliers.
Scott T. Molitor, Director of Marketing, Covisint (a subsidiary of Compuware Corporation), USA
Cindy Jutras, Vice President and Research Director, Manufacturing, Aberdeen Group
Christophe Gillet, Vehicle Dynamics Team Leader, Autoliv Electronics, Europe